Key areas of responsibility:

• Responsible for all hotel operations on board - supervision and coordination of all operations in the service, galley, hotel inventory controlling and administration departments
• Answerable to the shore-side management for all activities pertaining to the professional management of the hotel operations and for complying with all hotel-related policies, standards and procedures
• Cost and budget control of entire hotel operations, answerable to the shore-side management for all commercial questions, costs as well as income
• Implementation as well as continuuous maintenance and improvement of the quality standards
• Responsibility for the adherence to all relevant hygiene (HACCP), safety and environmental regulations in the entire hotel operations
• Responsibility for the careful handling of all equipment and machinery in the entire hotel operations
• Always available as contact for passengers regarding inquiries, complaints and suggestions concerning the entire hotel operations
• Motivating staff, paying attention that service is carried out in a friendly, competent mannerPlanning, organising, delegating special functions in the hotel operations
• Checking service schedules for the hotel departments
• Establishing vacation schedules together with the shore-side management

Qualification:

• Professional training / diploma in the hotel / catering sector
• Several years‘ practical experience in hotel operations (or internal qualification)
• Experience in managing complaints
• Proficient English language skills as well as good general education

Requirements:

• Leadership skills, assertiveness, flexibility and organisational skills; capable of motivating the staff
• Self-assured and calm manner towards staff and passengers
• Pleasant and polite manner, well-groomed appearance
• Cost and quality awareness

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