Job Summary:

• Supervises all Hotel Operations areas onboard to ensure that the Companies high standards of service are maintained, while at the same time ensuring the operation is carried out with the utmost economy consistent with those quality standards
• Know and adhere to company regulations, SOP‘s and ISM, especially where relevant to the Ships Operation
• Maintain an accurate and up to date manual for completion of responsibilities as laid out in job description
• Responsible for all passenger service related functions, this is to include outside concessionaires and the Cruise Director
• Provide visible leadership by example
• Align crew attitudes to corporate objectives
• Ensure appropriate crew training is carried out on an on going basis
• Employ contemporary management techniques to ensure all employees are motivated to provide exemplary passenger service
• Take action to ensure that budgets are met or bettered
• Achieve an awareness of all passenger complaints and deal directly with those complaints, which require intervention by ship‘s management
• Ensure shore side department is fully informed of all complaints that might result in post-voyage communication with guests
• Ensure that supplies ordered are appropriate for the quantities of supplies on hand and the total quantity required for the expected number of passengers
• Ensure all ship‘s purchases are properly documented in accordance with the line‘s policies
• Ensure that goods delivered to the vessel are in compliance with the line‘s specifications for the item
• Ensure all personnel have fixed working hours and that those hours are appropriate to the levels of service required
• Work to ensure good communication and cooperation among the various sections within the Hotel Department and between the Hotel, Deck & Engine Departments.
• Maintain an awareness of all passenger service functions aboard ship and recommend new service policies or equipment as appropriate to improve existing standards

Job requirements:

• Possess a diploma from a recognised UK/European hotel school or university, plus several years serving as Hotel Manager or Food and Beverage Manager on board a cruise ship
• Have completed appropriate human resources training, including craft trainer or equivalent
• Have exposure to basic budgeting techniques and financial analysis.
• Speak English fluently
• Advanced and USPH Food Hygiene certificate

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